A little help for everyday life at home.

Emergencies

• Life-threatening emergency or fire: call 911.
• Smell gas: leave immediately, then call 911 and Enbridge Gas Ohio (24/7) at 1-877-542-2630.
• Water main break or street water emergency: Cleveland Water (24/7) at 216-664-3060.
• Power outage: call the electric provider shown on your bill.

Maintenance requests

We trust you to let us know when something needs attention, and we celebrate when you report issues so we can keep your home in great shape. Submit maintenance requests through the resident portal, with photos. Until your portal access is set up, contact the property manager listed on your lease or call (216) 236-3888.

Urgent after-hours repairs (no heat, active leak, electrical hazard): call BER's HVAC, Plumbing & Electric, 24/7, at (330) 764-1011 and tell them you are a Green Line Real Estate resident.

24/7 emergency service for heating, plumbing and electrical problems.

House rules

Your lease controls if anything here differs.

• Quiet hours are 10 pm–8 am.
• Put trash and recycling out on collection day and bring bins back the same day.
• No smoking indoors.
• Keep smoke and CO detectors working and report problems.
• Report leaks promptly (we want to fix them!).
• No alterations without written permission.
• Snow removal is per your lease.
• Be considerate with guests and parking.

Move-in guide

• Put electric and gas in your name before move-in.
• Renters insurance is recommended.
• Complete the move-in condition report with photos in your first days.
• Test smoke and CO detectors.
• Find the water shutoff and breaker panel.

Move-out guide

• Give written notice as your lease requires.
• Give us your forwarding address in writing.
• Clean and remove all belongings.
• Return all keys.
• Schedule final utility readings.

Under Ohio law, your deposit, less any itemized deductions, is sent to the forwarding address you provide.